Quality Assurance

Quality Assurance Lead

Vancouver studio

Phoenix Labs is looking for an experienced Quality Assurance professional to join the Dauntless team. A successful candidate would have experience in hiring and managing QA teams, building out QA processes, as well as extensive and recent experience testing video games on various consoles, PC, and experience supporting the QA discipline as part of an agile team.

This position requires exceptional written and verbal communication skills, and will include working with a remote team to maximize testing efforts. Our team also believes in working with players directly to identify complicated real-world problems, so player-facing communication experience would be valuable.

Phoenix Labs is located in Vancouver, BC. Applicants must live within commuting distance to the studio. Due to the information security concerns, complexity of the daily work, and other factors such as speed and volume of data transfer, this job is unsuitable for remote employees. This is a full-time, permanent position.

Applicants must live within commuting distance to the Vancouver studio. This is a full-time, permanent position. This job is unsuitable for remote employees.

Responsibilities:

  • Oversee standards for QA processes on the product.
  • Ensure team members are identifying test needs based on acceptance criteria and risk assessments based on code changes.
  • Implement and improve software test methodologies, tools and procedures that provide value to the overall product development life cycle.
  • Communicate with other team members to prevent issues from arising and correct existing problems during the development cycle.
  • Handle escalations of any product issues found during testing and/or production to ensure that they are resolved.
  • Work with other QA members on the creation and maintenance of QA test plans, coverage docs, and test cases for a living product and all phases of product development.
  • Oversee QA members to support regular updates to the product.
  • Bug database management - tracking, assessing, and assisting in assigning priorities.
  • Ensure other QA members maintain a high bar of quality in their game testing and device coverage.
  • Working directly with players to help diagnose issues.
  • Working closely with the live, publishing, and development teams to ensure high quality product releases.
  • Identification of systems that would benefit from automation or automated testing.
  • Oversee communication and delegation with our remote testing team.
  • Providing feedback on new gameplay systems, as well as new content coming into the game.

Required:

  • 5+ years of QA or development testing experience.
  • 2+ years of experience in QA Lead role, managing the entire test team for delivery of a product.
  • Experience in building, maintaining, and improving the product-wide Quality Assurance process.
  • Experience working alongside a development team.
  • Strong working knowledge of JIRA and/or other defect tracking systems.
  • Strong working knowledge of JIRA and/or other defect tracking systems.
  • Experience with remote, outsourced and/or global teams.
  • Experience with console certification test cases.
  • Familiarity with a broad selection of modern video games.
  • Exceptional communication skills.
  • Highly organized and detail oriented.
  • Unreal Engine 4 familiarity, or a working understanding of other modern game engines.

Preferred:

  • Experience with live release titles.
  • Shipped at least 2+ full titles.
  • Experience with SQL, Java, HTML5, Javascript, C++, and Python.
  • Understanding of Git and Perforce.
  • Understanding of Agile development practices and methodologies.
  • Experience with cloud-based server infrastructure.
  • Mobile certification experience.
  • Mobile testing experience.

About Phoenix Labs:

We make games because we love them, and because we love the way they bring people together.

When we established Phoenix Labs in 2014, it was with the hope of creating a place where diverse teams of people could come together to build deep multiplayer games. We've assembled an experienced, passionate team of developers across our studios in Vancouver, BC, Montréal, QC, San Mateo, CA, and Los Angeles, CA.

Our first game, Dauntless, launched in 2019, and was the first game ever to release with true crossplay and cross-progression. Since then, we've watched our community grow to 25 million players across four platforms. We're also backed by Garena, our long-time partner and one of the largest forces for gaming in Southeast Asia and emerging markets.

Learn more about our multi-studio strategy

Come Work With Us.

View all job openings