Quality Assurance

Quality Assurance Analyst

Vancouver Studio

Phoenix Labs is looking for an experienced Quality Assurance professional to join the Dauntless team. A successful candidate would have extensive and recent experience testing video games on PC and consoles, and experience working as an embedded member of an agile team. This is not an entry level QA position - resumes without previous experience in QA in the games industry will not be considered.

A QA Analyst at Phoenix Labs is embedded with a feature team, owning the quality of new content and systems releasing from that team, and also works alongside the other members of the QA department to ensure releases to our players go smoothly (including following up on any live game issues).

This position requires exceptional communication skills, as it will involve regular contact with internal and external development teams, as well as sometimes with players directly. Strong organisational skills and self-motivation are also essential to ensure you are tracking and completing work efficiently as feature development progresses.

Responsibilities:

  • Logging, investigation, and follow-up of bugs and issues with in-development and live content and systems.
  • Alongside the feature team, fully own the level of quality of an area of the game, through development and release.
  • Help the team to triage the priority of bugs per release.
  • Create and maintain test plans and other documentation for accurate and up-to-date testing and information distribution.
  • Give feedback and otherwise contribute to discussions around upcoming features, based on your testing and experience.
  • Work alongside and communicate regularly with QA colleagues (internally and externally) on other teams.
  • Contribute to department-wide efforts to improve QA processes, including how automated testing can apply to your team’s features.

Required:

  • Minimum 2 years of experience working in QA in the video game industry.
  • Exceptional communication skills.
  • A demonstrable ability to enforce a quality bar when working as part of a team.
  • Some experience playing Dauntless (or other similar action-combat titles).
  • Familiarity with a broad selection of modern video games.

Preferred:

  • Experience working with games-as-a-service.
  • Experience working on a co-op multiplayer game.
  • Experience working with PC, PS4, XB1, and Switch in the context of development.
  • Experience with Unreal Engine 4.
  • Experience using JIRA and Perforce.
  • Experience with player-facing communication in a professional context.
  • Experience working with an external QA team.
  • Experience working in an Agile development environment.

About Phoenix Labs:

We make games because we love them, and because we love the way they bring people together.

When we established Phoenix Labs in 2014, it was with the hope of creating a place where diverse teams of people could come together to build deep multiplayer games. We've assembled an experienced, passionate team of 100+ developers across our locations in Vancouver, BC, and San Mateo, CA.

Our first game, Dauntless, launched in 2019, and was the first game ever to release with true crossplay and cross-progression. Since then, we've watched our community grow to 20+ million players across four platforms. We're also backed by Garena, our long-time partner and one of the largest forces for gaming in Southeast Asia and emerging markets.

Come work with us.

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